| Disclosures |
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| Customer Service lost & found: |
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Ez Vans Customer Service is available to resolve any issues involving payments or refunds found articles and service quality. Customer Service can be reached by dialing (949) 553-8267.
For your convenience you may also contact Customer Service via email at Info@ezvans.com.
Customer Service is open from 9:00 AM until 5:00 PM, Pacific Time, Monday through Friday. Customer Service is closed for most major holidays.
Articles left on a vehicle and found by Ez Vans personnel often take 24 hours, or more, to find their way to our customer service office. If you believe that you left something on Vehicles and it is soon after you got off the vehicle, call Ez Vans Customer Service by dialing (949) 553-8267.
Cancellation Policy: |
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We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any reservation canceled with the following cancellation terms:
Refunds usually show on your account within 30 days.
Deposits Are Non Refundable (except within the cancellation time)
Cancellation Terms: Cancellations within less than 3 days(72 hours) notice For Motor coach, Limo bus, Limo Van and Mini coach, and 1day for vans, & Limousines, 6 hours for all airport & small trips are subject to full contract charge and is non refundable.
You will be billed the total contract amount; this means you will pay for all charges on the contract.
By signing Ez Vans contract and entering your credit card information
in the appropriate fields, each individual/joint or company card holder
are authorizing, EZ Vans (www.ezvans.com)
and affiliated companies providing service to EZ Vans clients, to
charge the credit card for any of the following charges, deposit
cancellation fee, damages to the vehicle, and all services rendered.
We
calculate the exact amount of hours and charges when the trip is
completed and deduct your deposit amount leaving the actual balance due.
We
will not refund payments if cancellation occurs within 6 hours of pick
up time for the airport rides or if the traveling party elects not to
appear for a pickup (a no show) without notification.
Privacy Policy: |
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At Ez Vans, we are committed to protecting your privacy. We use the information you provide to secure your Ez Vans reservation.
At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Website, new Ez Vans services, and special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to unsubscribe from this mailing list by replying to info@ezvans.com and request to be removed from our list.
Ez Vans does not sell, trade, or rent your personal information to others.
Also, Ez Vans may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Ez Vans may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Ez Vans.com, our users, or others.
Drug and Alcohol-Free Workplace: |
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The importance of maintaining a Drug and Alcohol-Free Workplace for the health and safety of our employees, customers, passengers and the citizens of the communities we serve justifies the special attention we give it here in our Code of Conduct.
Company policies and procedures, and, where applicable, federal and state laws, prescribing a drug and alcohol-free workplace, must be fully respected and obeyed. We will not tolerate the use of alcohol or illegal drugs in the workplace. Likewise, we will not tolerate the inappropriate use of legal drugs in the workplace. We will immediately report to supervisory personnel any suspected violations of the law or Company policies or procedures.
Credit Card Processing |
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Please NOTE: We do not process charges online in real time due to the high level of Internet fraud. We only process your credit card upon verification with your bank through our credit card processing service or issuing Credit Card Company; you may also receive an email from our Credit Card Merchant Processor noting any charge activity or credits to your account.
We accept Visa, MasterCard, American Express, Discover and PayPal as forms of payment. Each credit card company & PayPal has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify). Please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181 and PayPal 1-402-935-2050 if you feel like any of our "verification" policies are not in line with their organizational policies. We work hard to prevent FRAUD and if you have received an email from us implying that you have placed an order with Ez Vans Systems and you in fact have not, please inform us immediately. Please be aware that we make all attempts to verify you as the "real card member" prior to processing the charge.
All credit card payments are subject to 2.5% processing fees.
Notice: please note we may use and hire our affiliated companies and their vehicles with use of their commercial insurance, bonds & TCP state license to provide services. Please note that their commercial insurance is in effect and involved with the work hired through us. They may charge your credit card on file directly.
Useful websites for your protection and fight fraud: |
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(Federal trade commission): http://www.consumer.gov/idtheft
(On guard online): http://onguardonline.gov/index.html
(Truste): http://www.truste.org
(Anti-Phishing Working Group) http://www.consumer.gov/idtheft
Farm out/Contract out: For some of our rides including airport rides we may use our affiliated companies or independent operators (farm out) that we have negotiated a discounted rate with. They are insured and licensed to perform the transportation. They are authorized by airports and comply with local and state rules and regulations. Please note they can charge you directly.
Additional disclosures and notices |
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We do not guarantee/suggest any claim nor responsible on any schedule changes of arrival or departure time. It is at the client's sole discretion & reponsibility to accuretly calculate the travel time needed to reach destination. It is recommended and sole responsibility of the clients to check and verify flight arrival or departure time.
Full charges may also apply if the passenger fails to show up and/or fails to contact our office if they are unable to locate their chauffeur (airport restrictions). If you do not see your driver please call our office at 949-553-8267.
Airport pick up/drop off have slightly higher charges due to the airport rules and regulations such as parking & airport fees.
All rides with multiple pickup, drop off and stops could be subject to additional charge of $15.00 per stop.
Any extended wait over 30 minutes such as flight delay will be an extra hour of charge of the negotiated rate.
All reservation confirmations are subject to pre-authorization and accuracy of the credit card, including all other method of payments. If the credit card on file is not valid/expired/declined/lost or stolen, we reserve the right to cancel the ride without any notice, and not accept any other method of payment.
Rates, Terms & Policies are subject to change without notice. All rates and rides are subject to prior reservation with confirmation.
Ez Vans is an equal opportunity employer.
TCP# PSG-0020030
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| Charter Bus Service |
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- Airport Transportation
- Charter Bus Service
- Concert Limo Bus
- Corporate Transportation
- Employee Shuttle Service
- Event Management Services
- Group & Conventions
- Movie Studios Shuttle
- Parking Shuttle
- Sporting Events
- Wedding Shuttle
- Winery Tours
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