Disclosures

Customer Service and Lost & Found

EZ Vans Customer Service is available to resolve any issues regarding customer service, including payments, refunds, or lost articles. Customer Service can be reached by calling (310) 553-8267. For your convenience, you may also contact Customer Service via email at Info@ezvans.com.

Customer Service is open from 9:00 AM until 5:00 PM Pacific Time, Monday through Friday, and closed for most major holidays. Articles left in a vehicle and found by EZ Vans personnel can often take 24 hours or more to reach our customer service office.

Cancellation Policy

We understand that circumstances may arise that change your travel plans. With that in mind, we will gladly issue a refund for any reservation cancelled within the following cancellation terms:

Cancellation Terms: Cancellations with less than 5 days' notice for motor coaches, limo buses, limo vans, and mini coaches; less than 3 days' notice for vans and limousines; or less than 5 hours' notice for all airport and small trips, are subject to the full contract charge and are non-refundable.

You will be billed the total contract amount, meaning you will pay for all charges outlined in the contract.

By signing the EZ Vans contract and entering your credit card information in the appropriate fields, each individual, joint, or company cardholder authorizes EZ Vans (www.ezvans.com) and its affiliated companies providing service to EZ Vans clients to charge the credit card for any deposit, cancellation fee, vehicle damages, and all services rendered.

We calculate service hours in half-hour increments (some vehicles in full-hour increments) and charge the balance once the trip is completed, deducting your deposit amount to arrive at the actual balance due.

We cannot issue refunds for cancellations made less than 5 hours before an airport pickup time, or if the traveling party elects not to appear for pickup (a no-show) without prior notification.

Refunds usually appear on your account within 15 days. Deposits are non-refundable, except within the applicable cancellation window.

Privacy Policy

At EZ Vans, we are committed to protecting your privacy. We use the information you provide to secure your EZ Vans reservation.

We may use the information we collect to occasionally notify you about important functionality changes to the website, new EZ Vans services, and updates we think you'll find valuable. If we do so, you will be given the opportunity to unsubscribe from this mailing list by replying to info@ezvans.com and requesting to be removed from our list.

EZ Vans does not sell, trade, or rent your personal information to others.

EZ Vans may provide statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. EZ Vans may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of EZ Vans, our users, or others.

Drug and Alcohol-Free Workplace

Maintaining a drug- and alcohol-free workplace for the health and safety of our employees, customers, passengers, and the communities we serve is a priority reflected in our Code of Conduct.

Company policies and procedures, and, where applicable, federal and state laws prescribing a drug- and alcohol-free workplace, must be fully respected and obeyed. We will not tolerate the use of alcohol or illegal drugs in the workplace, nor the inappropriate use of legal drugs in the workplace. Any suspected violations of the law or company policy will be reported immediately to supervisory personnel.

Credit Card Processing

Please note that we do not process charges online in real time, due to the high level of internet fraud. We only process your credit card after verifying it with your bank through our credit card processing service or issuing credit card company. You may also receive an email from our credit card merchant processor noting any charge activity or credits to your account.

We accept Visa, MasterCard, American Express, Discover, and PayPal/Intuit direct payment as forms of payment. Each credit card company and PayPal has established policies and procedures that we, as a merchant (seller), must adhere to. As the buyer, you may be required to provide proof that you are the cardholder, by means of reasonable identification (such as a business or other listed telephone number verifiable in the credit card company's database).

Please contact American Express at 1-(800) 528-5200, Discover at 1-(800) 347-2000, Visa at 1-(800) 228-1122, MasterCard at 1-(800) 826-2181, or PayPal at 1-(402) 935-2050 if you feel that any of our verification policies conflict with their organizational policies.

We work hard to prevent fraud. If you receive an email from us implying that you placed an order with EZ Vans and you did not, please inform us immediately. Please be aware that we make every effort to verify you as the actual cardholder prior to processing any charge.

All credit card, PayPal, and direct payment network payments are subject to a 3.5% processing/convenience fee.

Useful Websites for Your Protection Against Fraud

Federal Trade Commission: www.consumer.gov/idtheft
OnGuard Online: onguardonline.gov
TRUSTe: www.truste.org
Anti-Phishing Working Group: consumer.gov/idtheft

Additional Disclosures and Notices

Farm-Out / Affiliates

Please note that for some rides, we may use and hire affiliated companies and independent contractors ("farm-out") and their vehicles, operating under their own commercial insurance, bonds, and TCP state license, to provide service. Their commercial insurance is in effect for the work hired through us. These affiliates are insured and licensed to perform the transportation and are authorized by airports to comply with local and state rules and regulations. Please note that they may charge you directly.

Airport Arrivals and Departures

We do not guarantee and are not responsible for any changes to arrival or departure schedules. It is the client's sole responsibility to accurately calculate the travel time needed to reach their destination and to verify flight arrival or departure times in advance.

Any extended wait beyond 30 minutes, such as due to a flight delay, will incur an extra hour of charge at the negotiated rate.

Full charges may also apply if a passenger fails to show up and/or fails to contact our office when unable to locate their chauffeur (subject to airport restrictions). If you do not see your driver, please call our office at (310) 553-8267.

Airport pickups and drop-offs may carry slightly higher charges due to airport rules, regulations, parking, and airport fees.

Multiple Stops: All rides with multiple pickups or drop-offs (except hourly contracts) may be subject to an additional charge of $15–$20 per stop, plus additional charges at the negotiated rate for any extended wait over 15 minutes.

Charges and Card Authorizations

All reservation confirmations are subject to pre-authorization and verification of the credit card and any other method of payment provided. If the credit card on file is invalid, expired, declined, lost, or stolen, we reserve the right to cancel the ride without notice and to decline any alternate method of payment.

Rates, terms, and policies are subject to change without notice. All rates and reservations are subject to prior confirmation.

Accessible Service

At EZ Vans, we are committed to providing outstanding service to clients with disabilities, including those who use wheelchairs and clients accompanied by service animals. EZ Vans and its affiliate companies do not discriminate against individuals with disabilities in the provision of services.

To arrange accessible transportation to and from airports, clients are required to make advance reservations and should specify whether an accessible vehicle is required or whether a service animal will accompany them. Reservations are subject to availability of accessible vehicles.

Employment

EZ Vans is an equal opportunity employer dedicated to nondiscrimination in employment on any basis, including race, color, creed, religion, age, sex, national origin, ancestry, sexual orientation, marital status, or military status. To inquire about employment opportunities, please contact us at ezvans@gmail.com.

Contract Agreement

A 15% gratuity and an 8% charge (covering service fee, PUC state tax, and fuel surcharge) will be added to all final bills, except where already included in the bill or where the contract is all-inclusive.

The full contract charge applies and is non-refundable unless the contract is cancelled within the applicable cancellation window:

Motor coaches, limo buses, sprinter vans, and mini coaches must be cancelled at least 5 days before pickup time.
Limousines, vans, and SUVs (6–15 passengers) must be cancelled at least 3 days before pickup time.
All airport and small trips must be cancelled at least 5 hours before pickup time.
All sprinter van reservations require a minimum, non-refundable deposit of 60%.

Rules, Regulations, and Release of Liability for Buses, Vans, and Limousines

No alcohol may be consumed by anyone under the age of 21 in any authorized vehicle. We reserve the right to prohibit alcohol entirely.
No smoking inside vehicles. A $150.00 charge applies per incident, with no exceptions. No use of illegal drugs of any kind.
All tolls, parking, and airport fees are not included in the contract rate.
Passengers and cardholders are responsible for the full repair cost of any damage to the vehicle caused by passengers.
A cleanup/sanitation fee of $75–$300 may apply for excessive mess.
Unruly persons will be dropped off at the sole discretion of the driver, with no refund.
We are not responsible for any claims involving missing, damaged, or stolen property.
Overtime is billed in hourly increments at the contracted rate. The customer agrees to this billing method.
Cancellations must be submitted by email or fax within the applicable cancellation window to avoid being billed the full contract amount.
Clients agree that a replacement vehicle may be substituted in the event of a major mechanical issue, accident, or other unexpected circumstance, with no refund issued.
Additional charges will apply if clients are not ready to board within 15 minutes of the scheduled pickup or drop-off time.
We reserve the right to refuse to drive on any roads with unsafe conditions, and we reserve the right to refuse service to anyone.
Clients and guests should be aware that vans and buses sit higher than standard vehicles and may be more difficult to enter or exit, particularly for elderly guests or those with medical conditions. Guests must use caution when boarding or exiting.
Children under the age of 8 must be secured in a car seat or booster seat; children 4'9" or taller must be secured by a seatbelt in the back seat.
Rides with multiple pickups or drop-offs (except hourly-rate contracts) may be subject to an additional charge of $20.00 per stop, plus additional wait-time charges.
Full charges apply if a passenger fails to show up and/or fails to contact our office.
Vehicles cannot be loaded beyond their seating capacity.

We are not responsible for, and do not accept, any dispute or claim regarding cash payments, tips, service fees, or balances paid directly to the driver, and we will not honor any related credit except by prior written arrangement.

Quotes are valid for 24 hours. Rates are subject to availability. Confirmations do not constitute guaranteed reservations until secured by a valid method of payment.

Assessment of all charges — including overtime, damage costs, and safety-rule violations — is at the sole discretion of the driver. All quoted prices are best estimates only.

Terms of Use

Thank you for visiting EZ Vans Transportation Services (www.ezvans.com). By accessing and using www.ezvans.com, you agree to be bound by the following Terms of Use without limitation or qualification. Please review this policy before proceeding. If you do not agree with this Terms of Use policy, do not access or use the www.ezvans.com website. We reserve the right to change this Terms of Use policy and to modify any products or programs described on the site at any time, without notice.

Any revisions are binding on you, so you should periodically review this page for the current version of the Terms of Use policy. EZ Vans may, from time to time, enter into agreements with third parties to offer customers special services and information. You will not be in violation of this Terms of Use policy when acting in accordance with the terms of use of any such third-party programs.

By using this site, you represent and warrant that you are 18 years of age or older and possess the legal capacity to agree to these Terms of Use.

You agree to indemnify, defend, and hold harmless EZ Vans and its affiliates from and against any and all claims, demands, proceedings, suits, and actions arising from your use of this site.

This website may contain inaccuracies and/or typographical errors. EZ Vans may change or improve the content of this site at any time, without notice, and makes no warranties as to the completeness or accuracy of the site's content. Use of the site is at your own risk. The content of the site is provided "as is" and without warranty of any kind, either express or implied, including without limitation any implied warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement, or title. In no event will EZ Vans or its affiliates be liable for any damages — whether consequential, direct, incidental, indirect, or otherwise — arising from or connected with use of the site or its content.

When you provide us with trip and personal information, you agree that the information provided will be accurate. We agree to use this information consistent with our Privacy Policy, which can be reviewed by clicking "Privacy Policy" at the bottom of any page. While we take steps to safeguard your private information and prevent unauthorized access, we are not responsible for the acts of those who may gain unauthorized access to it, and we make no warranty, express or implied, that we will be able to prevent such unauthorized access. In no event will EZ Vans or its affiliates be liable for any damages — whether consequential, direct, incidental, or indirect — arising out of or in any way connected with a third party's unauthorized access to your information.

Privacy Policy

At EZ Vans, we are committed to protecting your privacy. We use the information you provide to secure your EZ Vans reservation.

EZ Vans does not sell, trade, or rent your personal information to others.

EZ Vans: PUC 20030 P & A

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