FAQs

For standard airport transfers and small-group van service, one to two weeks is usually comfortable. For weddings, conferences, and multi-vehicle moves, book four to eight weeks out. Peak periods - graduation season, the December holidays, and major event weekends across Los Angeles, Orange County and San Diego - fill earliest, so reserve as soon as your date is set.

Often, yes. EZ Vans operates its own fleet across Southern California, so we can frequently accommodate same-week and occasionally same-day requests when a vehicle and driver are available. Short-notice availability depends heavily on the date and vehicle size. Call (866) 553-8267 rather than emailing when your trip is inside 48 hours - it is the fastest way to get a confirmed answer.

Six things: the date, the number of passengers, the pickup address, the destination, the start time, and whether you need the vehicle to wait or return. Luggage volume and any special requirements - wheelchair access, a multi-stop itinerary, overnight travel - help us quote accurately the first time. The more precise your itinerary, the tighter the quote.

Yes. Conferences, weddings, and destination programs regularly need several vehicles running staggered loops over several days. We build the itinerary with you, assign vehicles and drivers, and provide a single point of contact for the whole program. See group transportation for how larger programs are structured.

Yes. Timing changes, added stops, passenger-count adjustments and vehicle upgrades can usually be accommodated with advance notice, subject to availability. Changes that alter the vehicle class or trip duration may adjust the rate. Contact us as early as possible - a change made a week out is nearly always easier to absorb than one made the night before.

You receive a written confirmation with the vehicle type, itinerary, timing, and total. Before your trip, you receive driver and dispatch contact details so you are never guessing where your vehicle is. For questions at any stage, reach us through our contact page or at (866) 553-8267.

Your quote covers the vehicle, a professional licensed driver, fuel, and standard insurance. Items that vary by itinerary - airport fees, parking, tolls, permits, and driver gratuity - are either itemized in the quote or noted as additional so there are no surprises on the final invoice. Ask for the itemized breakdown and we will walk through it line by line.

Hourly charters typically carry a minimum, commonly in the three-to-five-hour range depending on vehicle class, date, and market. Flat-rate transfers have no hourly minimum. Larger vehicles and peak dates generally carry longer minimums. We confirm the exact minimum for your vehicle and date in the written quote.

Driver gratuity is customary and is not automatically bundled into every quote. Many clients add 15 to 20 percent for the driver, and some contracts include it up front so the organizer does not have to handle it on the day. Tell us which you prefer and we will structure the quote accordingly.

We accept major credit cards, and corporate clients can be set up for invoiced billing with agreed payment terms. Most reservations require a deposit to secure the date, with the balance due before or on the day of service. Payment specifics are confirmed in writing with your reservation.

Yes. Organizations with recurring needs - employee shuttles, regular airport runs, standing conference programs - can be set up with a corporate account, consolidated invoicing, and contracted rates. This is standard for our corporate and executive clients and for ongoing employee parking shuttle programs.

Our largest motor coaches seat up to 57 passengers. Between that and a sedan we cover essentially every group size: sedans and SUVs for one to six, vans for roughly 10 to 14, mini buses for about 20 to 30, and coaches for 40 to 57. Groups larger than 57 are handled with multiple vehicles running in convoy.

A useful rule: book for your passenger count plus luggage, not just headcount. Fourteen people with airport luggage are more comfortable in a mini bus than a 14-passenger van. Tell us the group size and what they are carrying and we will recommend the right class rather than the cheapest one that technically fits.

It depends on the vehicle. Motor coaches have dedicated underfloor luggage bays and handle full airline luggage for a full load. Vans and mini buses carry luggage in rear cargo areas or on remaining seats, which reduces effective passenger capacity. Always tell us your luggage volume when booking an airport transfer - it is the single most common cause of a vehicle being too small.

Amenities vary by vehicle class. Air conditioning and comfortable seating are standard across the fleet. Larger coaches and mini coaches may offer reclining seats, overhead storage, luggage bays, and onboard restrooms on select vehicles. If a specific amenity matters for your trip, ask before booking and we will confirm which vehicles in the fleet carry it.

Accessibility requirements are handled case by case. Tell us the specific need - wheelchair lift, mobility-device storage, or step assistance - when you request your quote, and we will confirm what we can arrange for your date and route. Our accessibility statement covers our broader commitment to accessible service.

Yes. EZ Vans owns and maintains its own fleet rather than brokering your trip out to whichever operator bids lowest. That is the practical difference between booking with an operator and booking through a broker: we control the vehicle standard, the maintenance schedule, and the driver, so what is confirmed in your quote is what arrives.

Your driver monitors the flight and meets your group at the designated pickup area for that terminal. For larger groups and coaches, that is a specific commercial loading zone rather than the passenger curb - we send exact instructions before arrival. For a smoother arrival on large programs, a meet-and-greet inside baggage claim can be arranged.

We track your flight. Give us the airline and flight number at booking and the pickup time adjusts to the actual arrival rather than the scheduled one. Reasonable delays are absorbed; extended delays that push a vehicle far outside its scheduled window may affect the rate, which we will discuss with you rather than surprise you with.

Yes, and it is common for conferences and weddings. We either stage the vehicle and consolidate arrivals into planned departure waves, or run multiple pickups. Which approach is better depends on how spread out the arrivals are. Send us the arrival manifest and we will build the plan around it.

Regularly. Inbound and outbound airport waves are the backbone of most conference transportation programs we run in Los Angeles, Anaheim and San Diego. See airport transportation and corporate and executive transportation for how these programs are built.

For domestic departures we typically stage the pickup so the group reaches the terminal about two hours before departure, and three hours for international. Southern California traffic is the variable that matters most - a Friday afternoon run to LAX from Orange County needs materially more buffer than the same trip on a Sunday morning. We build that into the schedule.

Yes. Daily and weekly routes between offices, satellite campuses, transit stations and remote parking are a standing service. Routes are built around your shift times and ridership, then adjusted as demand changes. See employee and parking shuttles.

Yes, including the Anaheim, Los Angeles and San Diego convention centers and the surrounding hotel blocks. These programs typically combine airport waves, hotel-to-venue loops on a published headway, and evening event runs. We provide an on-site coordinator for larger programs so your team is not managing vehicles.

Yes. Sedan and executive SUV service for individual travellers and small executive teams, with professional chauffeurs and the same reliability standard as our larger vehicles. See black car service.

Yes. Ongoing programs are typically handled under a service agreement covering routes, vehicle allocation, rates, service standards, and escalation contacts. This gives your finance team predictable billing and your operations team a defined service level rather than a series of one-off bookings.

Yes. Athletic teams, department trips, orientation programs and campus shuttles are all regular work for us across Los Angeles, Orange County and San Diego. Vehicle class is matched to group size, gear volume, and travel distance.

It depends on guest count and how tight your timeline is. A 120-guest wedding with a single hotel block is often served by one mini coach running two or three loops. Multiple hotels, a tight ceremony window, or a 200-plus guest list generally calls for two or more vehicles running simultaneously. We map the loops against your timeline before quoting.

Yes. Wedding bookings are usually hourly so the vehicle and driver remain dedicated to your event for the full block, including the end-of-night return. This is the reliable option when your timeline may shift - and wedding timelines almost always shift.

Yes. Multi-stop evenings, brewery and winery runs, and downtown nights out are all standard bookings. A dedicated driver means your whole group stays together and nobody is deciding who drives home. See bachelor and bachelorette party transportation.

Yes. Multi-stop evenings are quoted hourly with the itinerary agreed in advance. Share the stops and rough timing when you book so the driver can plan routing and staging - it makes a noticeable difference in a dense area like downtown Los Angeles or the Gaslamp Quarter. See night out transportation.

Policy depends on the vehicle and the booking, and all passengers must be of legal drinking age. Where alcohol is permitted, glass containers and open flames are generally not. Confirm the policy for your specific vehicle when you book rather than assuming - it varies by vehicle class.

Yes. Team travel needs cargo capacity as much as seats - bags, gear and equipment change which vehicle is appropriate. Tell us the roster size and equipment volume and we will size the vehicle so the team is not sitting with gear on their laps.

Yes, including Coachella, Stagecoach, the Hollywood Bowl and arena shows across the region. Festival transport is usually a scheduled shuttle between accommodation and the venue across several days. See music festival transportation.

Yes. With matches at SoFi Stadium, demand for group transportation across Los Angeles is significant and vehicles are being reserved well ahead. Corporate hospitality programs and hotel-to-stadium shuttles are both being booked now. See World Cup transportation and the hotel to SoFi Stadium shuttle.

We are taking early interest for the 2028 Games. Events of that scale absorb regional fleet capacity years in advance, so organizations planning hospitality or delegation transport should open the conversation early rather than close to the date. See Olympics transportation.

Yes. Private tours are built around your itinerary rather than a fixed route - Hollywood and the Getty, Santa Monica and Malibu, San Diego's coast, or a custom route for a visiting corporate group. See private group tours.

Yes, including the Port of Los Angeles in San Pedro, Long Beach, and the Port of San Diego. Cruise transfers are timing-critical in both directions - boarding windows and disembarkation waves are unforgiving - so we build in buffer and track your ship. See cruise transfers.

Yes, and it is a common booking. One vehicle meets the group at LAX, San Diego or Long Beach and runs directly to the terminal, which avoids a second handoff with luggage. Give us the flight details and the ship's boarding window and we will schedule the connection with appropriate buffer.

Full-day charters commonly run eight to twelve hours. Longer days and overnight itineraries are possible and are planned around driver hours-of-service regulations, which are federally mandated and not negotiable. Tell us the full itinerary up front so we can confirm whether it needs one driver or two.

Yes, across the county - downtown Los Angeles, Hollywood, Pasadena, Santa Monica, Beverly Hills, Long Beach, the South Bay and the San Fernando Valley. See Los Angeles group transportation for coverage and local service detail.

Yes - Anaheim, Irvine, Santa Ana, Orange, Huntington Beach, Newport Beach and the surrounding cities, including the Anaheim Convention Center and Disneyland resort area. See Orange County group transportation.

Yes - downtown San Diego, La Jolla, Del Mar, Carlsbad, Chula Vista and the surrounding communities, including the San Diego Convention Center and the cruise terminal. See San Diego group transportation.

Yes, and intercity runs are routine work. Los Angeles to San Diego is roughly two to three hours depending on traffic and time of day. For a group of 15 or more, a single charter is generally simpler and more comfortable than coordinating multiple cars or rail connections with luggage.

Yes for longer-distance charters - Las Vegas, Palm Springs, Santa Barbara, and other regional destinations are regular routes. Extended trips are planned around driver hours-of-service rules and may require overnight accommodation for the driver, which is included in the quote up front rather than added later.

Since 1999. More than two decades operating in Southern California means our drivers know the routes, the venue loading zones, and the traffic patterns that determine whether a group arrives on time. That local operating knowledge is difficult to replicate and it is where most of the reliability comes from.

Yes. Our drivers hold the appropriate commercial licensing and endorsements for the vehicles they operate and are subject to the background check, drug and alcohol testing, and medical certification requirements that apply to commercial passenger carriers in California. They are professional operators, not gig drivers.

We own our fleet, so maintenance is on us and it is done on schedule. Vehicles follow a preventive maintenance program and receive pre-trip inspections before service, and they are subject to California Highway Patrol terminal inspection requirements for passenger carriers. This is a meaningful advantage over broker bookings, where the actual vehicle and its maintenance history are unknown until it arrives.

Smoking and vaping are prohibited in all vehicles. Food and drink policies vary by vehicle class - confirm when booking. Groups are responsible for excessive cleaning or damage caused during their charter, which is why the policy is stated in your confirmation rather than buried. Treat the vehicle well and this never comes up.

Cancellation terms depend on the vehicle, the date, and how far in advance you cancel; peak dates and multi-vehicle programs carry firmer terms. Specific terms are stated in your written confirmation before you pay a deposit. Our disclosures page covers our general terms, and we will always walk you through the specifics before you book.